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Your Questions Answered
Is there any extra cost or membership fee?
No. You get our regular in-store prices. There are no additional fees.
Where are my clothes picked up and delivered?
At your front door, or another suitable weather-protected location.
How do I let you know that I have an order to pick up?
There is no need to call. Just put your bag out on your pick up day.
When will my clothes be picked up and dropped off?
Upon sign up, you will receive a starter kit that will include your scheduled drop off and pick up days. The days are either Monday/Thursday or Tuesday/Friday.
What about Holidays?
We will inform you about schedule changes for pick up and delivery during holiday weeks.
What do I do with all my extra hangers?
If you would like to recycle your hangers, we will provide you with a hanger caddy. When you fill it up, leave it with your order and your route driver will pick it up.
What do I do about a special request?
Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions
Is there a minimum order?
No. No need to wait for a bag full of dirty clothes. Any amount is fine.
What do I put my clothes in?
We will provide you with a blue Donaldson’s Cleaners Express Bag.
Do I have to be there when the pick up and delivery is made?
No. Your route driver will provide service to your pre-determined location.
Do you do alterations?
Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration.
How do I pay for the service?
Your cleaning will be charged directly to your credit card.
How do you keep my credit card information safe?
We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.
What do I do if I have a problem when I get my clothes back?
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